By Sally J. Messenger (auth.)
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Additional info for 1. Working in the Hotel and Catering Industry
There are customers with special dietary requirements, disabilities, or with health problems of one kind or another. There are those who cannot speak or understand English. There are also the quirky or demanding guests, who become famous among the staff for their extravagant demands. At some stage everyone comes across the difficult customers who find fault with anything and everything. • When communicating with people who speak no English or very little, it won't help to shout! Try to find someone around who can understand them.
Good writing also means using words which can be understood by the reader. Make your sentences short and simple. TODO A you have probably noticed, this advertisement appeared in the appointments pages (of a local newspaper). Discu sit with some of your friends or colleagues. • Do you think the newspaper concerned made a mi take in the po itioning of the advertisement? Is it written to attract potential customer and if so why hould they want to discus~ their requirement ? Or is it designed to attract new staff, and if o what ort of staff?
Decide what the reader needs to know first of all, then what next. Make each point separately in a new paragraph. • Use the person's name in the greeting: 'Dear Mrs James' not 'Dear Madam' and close the letter 'Yours sincerely'. If you know the person you are writing to on first name terms, then the letter will begin 'Dear Mary' and close with 'Best wishes' on its own or in addition to 'Yours sincerely' or its options. If you do not know the name of the person, for example because you are writing to a new supplier to request information on equipment, the best solution is to use 'Dear Sir' or, preferably, 'Dear Sir or Madam' and end the letter 'Yours faithfully'.
1. Working in the Hotel and Catering Industry by Sally J. Messenger (auth.)